Having a previous relationship with a catering engineering company who sadly went out of business; Kevin, the Executive Chef at Pembroke College, knew that their existing dishwasher was on its last legs and had to be replaced urgently. The cause for concern was that Kevin, didn’t want the dishwasher to fail and risk a hygiene issue. On top of his staff’s current workloads, they would not have been able to clean 1000+ dishes, pots and pans to a hygienic standard and maintain their current output and quality of food.
Kevin, came across BFES online who were more than happy to arrange a site visit and discuss possible solutions. Further to this BFES, invited Kevin and his team to come and view the dishwasher area previously installed at Bedales School. The meeting allowed Kevin to ask the catering team at Bedales how they found the system and working with BFES over the past few years. Following on from the visit Kevin invited BFES to undertake the project.
The biggest issue facing BFES was the very narrow hallways and low ceilings of the historic building. Due to the heritage that accompanies Pembroke College it is no surprise the graded building hasn’t been hugely renovated to allow the free movement of large pieces of industrial equipment. BFES put together a coherent Project Management document that even indicated the path the dishwasher needed to take in order to make the process as easy and as manageable as possible. One of our engineers said the task was like, “moving around in a hobbit hole”; which was rather apt considering J. R. R. Tolkien was a notable fellow of Pembroke College. J. R. R. Tolkien even wrote the Hobbit novel and the first two parts Lord of the Rings Trilogy during his time there.
Following on from the work Kevin had this to say about BF Engineering. “It was stress-free and very professional. From the design concepts through to engineering on the day I had full confidence in them. The managing director contacted me and offered great after sales support and advice. I was so impressed I have already recommended BFES to another one of the colleges at the University of Oxford.
Following the installation, we visited the college to get feedback on our service. Here’s what Kevin had to say:
What were the 3 main things that you enjoyed about working with us?
“BFES were not pushy at all. They were very knowledgeable and helpful.
BFES offered great after sales support and advice.
Communication from BFES during the whole project, start to finish and beyond showed ‘a sense of care'”
Would you recommend us to someone experiencing the same problem or considering working with us?
“Yes, and already have to another prestigous Oxford College.”
Kevin Dudley, Executive Chef, Pembroke College Oxford University